Terms of service

1. The service

Bolbandhu is a voice-AI telephony platform. It places and answers telephone calls on your behalf using an agent you configure, and records the outcome in your workspace. You are responsible for the agent’s script, the contact lists you upload, and the purposes for which you use it.

2. Your account

• One workspace holds your agents, numbers, contacts, call records and credits.
• You are responsible for who you invite into your workspace and what they do in it.
• You must give accurate contact and business details, and keep them current.

3. Credits and payment

• The service is prepaid. You buy credits; credits are spent per minute of connected call time.
• Every call shows its own cost on its record, and every purchase appears on your billing page.
• When your balance reaches zero, calling stops. A call already in progress is never cut off mid-conversation.
• Refunds and cancellation are covered by our refunds policy.

4. Your obligations when making calls

Outbound calling in India is regulated. You are responsible for having a lawful basis to call the people on your lists, for honouring do-not-disturb registrations and opt-outs, and for calling within permitted hours. The platform provides controls to help — calling windows, terminal outcomes that prevent re-dialling someone, and a per-call record — but it cannot know whether you had consent, and using it does not transfer that responsibility to us.

5. Acceptable use

• No calls that impersonate another person or organisation.
• No fraud, no deceptive offers, and nothing unlawful.
• No attempt to disguise the fact that a caller is speaking to an automated agent when asked directly.
• No use that knowingly breaches the terms of the carriers or providers the platform depends on.

We may suspend a workspace that is doing any of these, and will tell you why.

6. Your data

Your contacts, call recordings and transcripts are yours. They are isolated to your workspace and are not shared with other customers. Our handling of them is described in the privacy policy.

7. Availability

The platform depends on telephone carriers and on third-party speech and language providers. We build so that one provider failing does not take your line down, but we do not offer an uptime guarantee, and we do not promise a specific response time on a call.

8. Liability

To the extent permitted by law, our liability arising out of the service is limited to the credits you purchased in the three months before the claim. We are not liable for business lost through a call that was not answered, was answered badly, or was not made.

9. Changes

We may change these terms. Material changes will be notified in the console. Continuing to use the service after a change means you accept the revised terms.

10. Contact and governing law

Kabir IT Services, To be confirmed — contact us for details.. Questions: To be confirmed — contact us for details.. These terms are governed by the laws of India.