Refunds and cancellation

What you are buying

Bolbandhu is prepaid. You buy credits, and credits are spent per minute of connected call time. There is no subscription, no auto-recharge and no minimum term — you buy credits when you want them, and you stop by not buying more.

Cancellation

There is nothing to cancel. Because the service is prepaid with no recurring charge, stopping simply means not purchasing further credits. Your workspace, call records and recordings remain available to you while your account is open.

Refunds

• A failed or duplicate payment — where money left your account and credits did not arrive, or arrived twice — is refunded in full. Contact us with the payment reference and we will reconcile it against our ledger.
• Credits already spent on connected calls are not refundable. The call was carried and the carrier and provider costs were incurred.
• Unused credits — contact us. We review these individually; see the timing below.

How long it takes

Approved refunds are returned to the original payment method through our payment gateway. Banks and card networks typically take 5–10 working days to show the money back in your account after the gateway has processed it; that part is outside our control.

How to ask

Email To be confirmed — contact us for details. with your workspace name and the payment reference from your receipt. Every top-up appears on your billing page with its amount and date, and every call shows its own cost, so the figures can be checked on both sides.

Chargebacks

If something has gone wrong, please contact us first. We would rather fix it directly than through a chargeback, which takes longer for you and tells us nothing about what broke.